Return & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Please note that customers are responsible for the return shipping costs for any returns or exchanges. To be eligible for a return, items must be in their original condition and packaging. Once we receive and inspect your return, we’ll process your refund or exchange as requested.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Please ensure you contact us within 24 hours of receiving your item.

To start a return, you can contact us at returns@homebella.uk . 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@homebella.uk .

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, hand made items, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns On Sale and Back Order items or Gift Cards.

 

Assembly Requirement:

a. Professional Assembly: For quality assurance and to maintain product integrity, all furniture items, especially chairs, must be assembled by a certified or professional furniture assembler. Improper assembly may lead to product damage, which is not covered under this return policy.

b. Proof of Assembly: In the event of a return request due to a defect, we may require proof of professional assembly (e.g., an invoice or certificate from an assembly service) as part of the returns process.

Parts Replacement Policy:

a. No Replacement Parts Provided: We do not provide individual replacement parts. Please inspect your items upon receipt and contact us immediately if any item arrives damaged or defective.

b. Warranty Limitations: Damage resulting from improper assembly, misuse, or normal wear and tear is not covered under our policy and will not qualify for returns or refunds.

c. Warranty Exclusion: Please note that we do not offer any warranty on items purchased on sale.**

Terms and Conditions: Pictures of Items:
These terms and conditions ("Terms") govern your use of the pictures of items displayed on our website. By accessing or using the pictures of items, you agree to be bound by these Terms. Please read them carefully before using the pictures.

Ownership and Usage Rights:
a. The pictures of items displayed on our website are the intellectual property of MIBELLA LTD or its licensors and are protected by copyright laws and other intellectual property rights.
b. You are granted a limited, non-exclusive, non-transferable license to use the pictures solely for the purpose of evaluating and considering the items displayed.

Accuracy of Pictures:
a. We strive to provide accurate and high-quality pictures of items on our website.
b. However, please note that the appearance of items in the pictures may vary depending on factors such as room lighting, placement, and individual perception.
c. We do not guarantee that the pictures accurately represent the exact appearance, color, texture, seams ,or size of the items in different settings or lighting conditions.

Room Lighting, Placement, Minimalist Approach:
a. The suitability of an item for your room, including its compatibility with your room lighting, placement, and minimalist approach, is subjective and may vary from person to person.
b. It is your responsibility to consider and evaluate how an item will fit into your specific room setting, lighting conditions, and desired minimalist approach.
c. We do not take responsibility for any discrepancies, dissatisfaction, or incompatibility arising due to differences between the pictures and your room lighting, placement, or minimalist approach.

Returns and Refunds:
a. Due to the subjective nature of evaluating items in your specific room environment, lighting conditions, and desired minimalist approach, we do not accept returns or provide refunds solely based on discrepancies related to room lighting, placement, or minimalist approach.
b. We encourage you to thoroughly consider and evaluate the suitability of an item for your specific requirements before making a purchase decision.
c. Returns and refunds will only be accepted if the item received is materially different from the picture displayed, as determined solely by us.

Modifications to the Pictures:
a. You may not modify, alter, or manipulate the pictures in any way that could misrepresent the appearance or characteristics of the items.
b. Any unauthorized use, modification, or reproduction of the pictures may violate copyright laws and other intellectual property rights.

Termination:
a. We reserve the right to terminate or suspend your access to the pictures at any time, without notice or liability, for any reason whatsoever.

General:
a. These Terms constitute the entire agreement between you and MIBELLA LTD regarding the pictures of items and supersede any prior agreements or understandings.
b. These Terms shall be governed by and construed in accordance with the laws of UNITED KINGDOM .
c. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable.
d. Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.

By using the pictures of items on our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Terms and Conditions - Authenticity of Chairs

These Terms and Conditions ("Agreement") govern your use of our chair products ("Products") and outline the authenticity of the chairs being sold. By purchasing or using our Products, you agree to comply with this Agreement. Please read these terms carefully.

Authenticity of Chairs:
a. We offer a variety of chairs, which are non-original items. It is important to note that not all chairs available for purchase are original.

b. Non-original chairs may include replica, reproduction, or imitation items that resemble the original designs but are not manufactured by the authorized brands or manufacturers. These chairs may lack official trademarks, logos, or other distinctive features associated with the brand.
c. The authenticity status of each chair is clearly indicated on the product listing, and it is your responsibility to review this information before making a purchase.

Product Descriptions and Representations:
a. We strive to provide accurate descriptions and representations of all chairs available for purchase. However, due to variations in computer screens, photography lighting, or other factors, the actual colors, textures, seams ,or finishes of the chairs may differ slightly from the images displayed on our website or other marketing materials.
b. Any statements or claims made about the authenticity of a chair are based on the information available to us at the time of the product listing. We make reasonable efforts to ensure the accuracy of such information, but we cannot guarantee that it is entirely free from errors or omissions.

Intellectual Property Rights:

a. Non-original chairs may not infringe upon any intellectual property rights owned by others, and we make reasonable efforts to ensure the legality of such items. However, it is your responsibility to comply with any applicable intellectual property laws when using or displaying non-original chairs.

Warranty and Returns:
a. Warranty coverage and return policies may differ for original and non-original chairs. Please review the specific warranty terms and return policies provided with each chair.
b. We reserve the right to refuse returns or warranty claims for non-original chairs that have been modified, altered, or damaged by the customer.

Limitation of Liability:
a. To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use or inability to use any chair, regardless of its authenticity.
b. In no event shall our liability exceed the amount paid by you for the chair in question.

Governing Law and Jurisdiction:
This Agreement shall be governed by and construed in accordance with the laws of United Kingdom. Any disputes arising from this Agreement shall be subject to the exclusive jurisdiction of the courts located in United Kingdom.

By purchasing or using our Products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions regarding the authenticity of the chairs. If you do not agree with any part of this Agreement, you should refrain from purchasing or using our Products.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@homebella.uk .

 

Terms and Conditions for Back Orders and No Refunds on Homebella.uk:

General Information:
a. These Terms and Conditions govern the process of back orders and refund eligibility for products purchased on the website Homebella.uk ("Website").
b. By placing an order on the Website, you agree to abide by these Terms and Conditions.

Back Orders:
a. In certain cases, if a product is out of stock, you may have the option to place a back order.
b. Placing a back order means you are reserving the product for future delivery when it becomes available.

Delivery Time Frame:
a. The estimated delivery time frame for back orders is between 4 to 12 weeks from the date of order confirmation.
b. Please note that delivery times may vary due to unforeseen circumstances or factors beyond our control.

No Refunds:
a. Once an order is placed for a back-ordered product, you are not eligible for a refund.
b. We encourage you to carefully consider your purchase before placing a back order, as cancellations or refunds cannot be processed once the order is confirmed.
c. Please note that all sales made for non-profit purposes are final. We do not offer refunds for purchases made with the intention of supporting our cause or organization.

Order Updates:
a. We will provide regular updates regarding the status of your back-ordered product via email or any other communication method you have provided.
b. These updates will include information about the estimated delivery time frame and any changes or delays that may occur.

Cancellation by Homebella.uk:
a. In the event that we are unable to fulfill your back order within the specified delivery time frame, we will notify you promptly.
b. We reserve the right to cancel a back order and provide a refund in the event of unforeseen circumstances or circumstances beyond our control that prevent us from fulfilling the order.

Product Availability:
a. While we strive to maintain accurate stock information on our Website, occasionally, products may become unavailable or discontinued.
b. In such cases, we will notify you as soon as possible and provide you with alternative options or a refund if the product cannot be delivered.

Liability:
a. Homebella.uk shall not be held liable for any direct, indirect, or consequential damages arising from delays in product delivery or unavailability of back-ordered products.

Changes to Terms and Conditions:
a. We reserve the right to modify or update these Terms and Conditions at any time without prior notice.
b. Any changes will be effective immediately upon posting on the Website.

Governing Law:
a. These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Kingdom.
b. Any disputes arising out of or related to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

Homebella Back Order Policy

At Homebella, we aim to provide high-quality, in-demand products with transparent communication regarding availability.

Back Orders

Certain products may occasionally become out of stock due to high demand. In these cases, customers will be given the option to place a back order to reserve the item from the next available stock allocation.

Estimated Lead Time

All back ordered items are subject to an estimated delivery timeframe of:

4 to 12 weeks

This timeframe is an estimate only and may vary depending on supplier availability, production schedules, and shipping conditions. In some cases, orders may arrive earlier than expected.

Price Guarantee

While we aim to maintain stable pricing, product prices may change during the back order period due to supplier or material cost fluctuations. Customers will always be informed before any changes are applied.

Order Confirmation

Once a back order is placed, the item is reserved for the customer and confirmed by email.

Order Policy

All back orders are final and non-refundable due to the bespoke ordering and stock reservation process with suppliers.

Order Updates

We will provide updates where possible regarding stock movement and expected dispatch times.

By placing a back order on Homebella.uk, you acknowledge that you have read, understood, and agreed to these Terms and Conditions regarding back orders, no refunds, and the estimated delivery time frame of 4 to 12 weeks.